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Patient

Frequently Asked Questions

Please contact us if you have any more questions that are listed.

How do you insure that care being provided remains consistent with my wishes?

Ongoing monitoring and documentation of care provides the means to make sure we are meeting your objectives and to ensure that care is properly supervised. We provide weekly recaps that are used as means of communicating about activities and if desired, as documentation for Long-Term Care.

Why I should I use Homecare instead of hiring a caregiver directly?

There is more to obtaining qualified, consistent, and reliable care than one might think. Recruiting, interviewing, reference checking, background screening, legally employing, scheduling, monitoring and obtaining replacements for primary caregivers when they are ill and unable to work or taking vacation time or emergency may occur.  We believe you will quickly discover that the benefits of using our services more than outweigh any additional cost. 

How do I get started?

It's simple! Call 267-332-7730 or We are here to answer your questions and explain our services. If you are interested in meeting personally, we can schedule a no-cost, no-obligation in-home evaluation.

Do I have to make any long-term commitment or sign a long-term contract?

No. You are under no obligation to continue services for any period of time. However, in the state of Pennsylvania, you are required to sign a contract in order to receive services from our agency because we are licensed by the State as a Homecare agency.

How am I billed by your agency for Services?

We request a deposit upon signing the contract of service. This deposit will be credited to the first week of care, and the client will be billed weekly thereafter. Invoices will be sent out weekly, and we accept payments by cash, check, credit card.

How do you select your caregivers? Are they bonded and insured?

As a licensed homecare agency by the State of Pennsylvania, we meet a criteria of requirements pre-employee background screening, eligibility to work in the USA, workers compensation insurance, liability insurance.

Can my caregiver assist with medications, injections, medical advice or assistance?

For your safety and protection, as well as our adherence to the law, our caregivers CANNOT administer medical services. Your caregiver can remind you to take your medications; however, they cannot physically administer any medications to you including injections or other similar treatments.

What happens if I want to switch caregivers?

Your satisfaction is our most important objective and we strive to match personalities and create good relationships the first time around. If you are not satisfied for any reason, we will continue seeking the ideal person to satisfy your needs. If we are unable to find the right fit, we will work with another organization in an effort to find a suitable caregiver. We are here to serve you, whatever it takes.

What is respite care?

A Respite care is to offer some temporary relief for a family member or close friend who is providing primary care. Primary caregivers often need a break from caregiving to rest and replenish their energy, as well as avoiding the depression and burnout commonly associated with continuous care. Respite care arranged through Home Care Agency allows the primary caregiver peace of mind that their loved one's care is in the hands of a qualified professional with continuous care.

Do you provide 24-hour care?

Yes. Our services are available 24 hours a day, 7 days a week.

How long have you been in business?

Direct Home Care Inc was founded in Philadelphia, Pennsylvania 2012.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers.

Are there any extra charges (travel, overtime, taxes, weekends and holiday hours, etc.)?

Yes, we have additional charges for services completed on the six major holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Also weekends.

What are my payment options?

Along with our broad scope of services, we provide our clients with a range of payment options. These include the following:

Private Insurance:  Many private insurance carriers offer home health care services as a benefit. Care Givers maintains all the required documentation and will bill directly to the insurance carrier.

Medicaid: Medicaid is the medical assistance program for low-income people of all ages who are unable to pay for care and who meet the eligibility guidelines. It is financed by federal, state, and local funds, and the services covered are set by federal and state law.

Private Pay (Out of Pocket): If no third party pay options are available, the client pays for home health care services directly. We offer a variety of payment plans to meet your needs.

Medicare:  Medicare is a federal health insurance program for people age 65 or older and certain disabled people under 65. It covers the home health services of nurses, therapists, social workers and home health aides. A physician must provide written orders for care to the providing agency. (Erie, PA branch only)

Please contact the office with any questions, comments or concerns.